Refund Policy for ModernMarketPlace
Last updated: April 10, 2023
Thank you for shopping at ModernMarketPlace. If you are not entirely satisfied with your purchase, we're here to help. Our products can be returned within 30 days of the original purchase of the product.
Your Order Cancellation Rights
Any product you purchase from us can be canceled before the order is dispatch for delivery. However, once the order is in transit, we cannot accept cancellations. To exercise your cancellation rights, please contact us by visiting modernmarketplace.sbs or calling our customer service at +44 20 7946 0958.
Returns
You are entitled to a refund within 30 days of your purchase date. If 30 days have passed since your purchase, unfortunately, we cannot offer you a refund or exchange.
To be eligible for a return, the item must be unused and in the same condition that you received it. It must also be in the original packaging. Please note that perishable goods such as food are exempt from being returned unless they are defective upon delivery.
To complete your return, we require a receipt or proof of purchase. Please contact our customer support at +44 20 7946 0958 for a return authorization before sending back any products.
Refunds
Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your original method of payment, within a certain amount of days.
Late or missing refunds (if applicable): If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. If you’ve done all this and still have not received your refund, please contact us at +44 20 7946 0958.
Exchanges
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email for further assistance.
Shipping Your Return
To return your product, you should mail your product to: 43 Bedford Street, Westminster, London, WC2E 9HA, United Kingdom.
You will be responsible for paying your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you may vary. If you are shipping an item over £75, you should consider using a trackable shipping service or purchasing shipping insurance. We cannot guarantee that we will receive your returned item.
Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
Questions
If you have any questions about our Refund Policy, please contact us by visiting modernmarketplace.sbs or call us at +44 20 7946 0958.